ServiceNow AI Agents by Solution
Solution-Specific AI Intelligence, Powered by ServiceNow
Each business function demands unique intelligence — our AI Agents deliver it.
Built on ServiceNow’s Agentic framework, LMTEQ’s AI Agents are purpose-built to enhance ITSM, ITOM, CSM, HRSD, GRC, and FinOps operations. They automate decision-making, orchestrate workflows, and drive measurable efficiency across enterprise ecosystems.
Incident Prediction & Auto-Resolution Agent
Predicts incidents using historical patterns and automates ticket triage and resolution, reducing MTTR and improving IT service reliability.
Change Impact Analysis Agent
Assesses the risk and downstream impact of change requests before deployment, ensuring zero unplanned outages and smoother updates.
Service Request Automation Agent
Automates service catalog requests end-to-end, improving SLA compliance and reducing manual approvals.
Customer Inquiry Routing Agent
Intelligently classifies and routes customer inquiries across channels (chat, email, portal) based on context and priority, reducing manual triage time.
Proactive Service Restoration Agent
Leverages ServiceNow AI and operational data to alert customers about service disruptions before tickets are logged - improving transparency and trust.
Entitlement & SLA Compliance Agent
Monitors customer contracts and entitlements in real time to ensure SLA adherence, triggering escalation workflows when thresholds are breached.
Knowledge Suggestion & Case Enrichment Agent
Auto-suggests relevant KB articles and historical resolutions to agents, enhancing first-contact resolution and reducing case backlog.
Event Noise Reduction Agent
Filters and correlates alerts from multiple monitoring tools using AI-based clustering, minimizing false positives and improving incident response accuracy.
Predictive Outage Prevention Agent
Analyzes infrastructure telemetry and performance baselines to forecast outages and trigger preventive remediation workflows.
Service Mapping & Dependency Intelligence Agent
Automates service map creation and dependency detection across hybrid environments, ensuring real-time operational visibility.
Capacity Optimization Agent
Continuously assesses resource utilization trends to recommend scaling actions, optimizing infrastructure costs, and performance.
Employee Query Resolution Agent
Automates HR case triage and provides instant, policy-based responses to employee queries, reducing HR workload and improving response times.
Onboarding Workflow Orchestration Agent
Coordinates multi-departmental onboarding tasks (IT access, payroll setup, equipment provisioning) with zero manual follow-up, ensuring a seamless Day 1 experience.
HR Compliance & Policy Monitoring Agent
Monitors HR policies, leave rules, and compliance requirements, flagging deviations and automating corrective actions across geographies.
Employee Sentiment Intelligence Agent
Analyzes employee feedback and case tone to detect satisfaction trends and trigger proactive retention measures.
Risk Assessment & Scoring Agent
Automatically evaluates risks using contextual data from IT, operations, and finance systems, assigning dynamic scores for real-time risk visibility.
Policy Compliance Monitoring Agent
Tracks compliance adherence across systems and processes, auto-generating exceptions and alerts for non-compliant activities.
Audit Preparation & Evidence Collection Agent
Automates evidence gathering, version control, and audit readiness workflows, reducing manual audit preparation time significantly.
Regulatory Change Intelligence Agent
Monitors and interprets regulatory updates, mapping them to relevant business policies and triggering update workflows for rapid compliance alignment.
Quote Validation & Pricing Accuracy Agent
Validates pricing rules, discounts, and approval hierarchies automatically to prevent revenue leakage and ensure consistent quoting standards.
Order Fulfillment Orchestration Agent
Coordinates fulfillment workflows across departments (sales, logistics, and finance), ensuring every order progresses without manual bottlenecks.
Contract Renewal Intelligence Agent
Monitors expiring contracts, analyzes customer engagement data, and triggers timely renewal or upsell workflows for better revenue continuity.
Sales Performance Insight Agent
Aggregates CRM and fulfillment data to identify delays, high-performing products, and customer behavior trends for data-driven decision-making.
Threat Correlation & Prioritization Agent
Aggregates alerts from SIEM and EDR tools, correlates threat indicators, and prioritizes incidents based on business impact to accelerate response.
Vulnerability Remediation Agent
Analyzes vulnerability scan data, aligns it with asset criticality, and triggers automated remediation workflows to reduce exposure time.
Incident Response Orchestration Agent
Automates security incident workflows — from triage to containment and resolution — integrating seamlessly with ServiceNow’s playbooks and threat intelligence.
Why Choose LMTEQ for ServiceNow AI Solutions
- Specialized in building ServiceNow AI Agents tailored for ITSM, ITOM, CSM, HRSD, GRC, SecOps, SOM, and FinOps.
- Accelerates transformation with pre-built AI workflows that integrate seamlessly into ServiceNow’s architecture.
- Proven track record of reducing operational costs and improving SLA adherence through workflow intelligence.
- Technical expertise in Agentic automation and ServiceNow IntegrationHub for scalable, autonomous operations.
- End-to-end ownership — from design and deployment to training, tuning, and lifecycle management of AI agents.
- Driven by measurable impact: faster issue resolution, improved accuracy, and enhanced user satisfaction.
Accelerate Your Industry Workflows with AI Agents
Discover how LMTEQ’s ServiceNow AI Factory Agents can transform operations, automate processes, and drive measurable efficiency across your industry.