LMTEQ.AI Privacy Policy

Effective Date: 21/11/2025

At LMTEQ.AI (“we,” “our,” “us”), your privacy and data security are our highest priority. This Privacy Policy explains how we collect, use, process, and protect your information when you visit our website, interact with our AI Agents, or engage with any LMTEQ.AI services built on the ServiceNow platform.

1. Scope and Applicability

This Privacy Policy applies to all users of LMTEQ.AI’s digital properties, including our website, applications, AI agents, and any related software or integrations. It governs all personal and organizational data collected through :-

  • Website forms (Contact, Demo, Download, Newsletter)
  • AI Agent interactions and ServiceNow-integrated workflows
  • Marketing communications and event registrations
  • Customer support or technical assistance portals

2. Information We Collect

We collect information in the following categories :-

a. Personal Information

Information you voluntarily provide, such as :-

  • Name, email address, phone number, company, designation
  • Business communication preferences
  • Feedback, inquiries, or form submissions

b. Technical & Usage Information

Automatically collected through cookies, analytics tools, and integrations

  • IP address, browser type, device ID, and location (approximate)
  • Website usage metrics, clickstream data, session duration
  • AI interaction logs, ServiceNow workflow events, and metadata

c. Enterprise Data (for Clients)

For enterprise customers using LMTEQ.AI’s ServiceNow AI Agents or integrations, limited system metadata may be processed for :-

  • Workflow performance analysis
  • AI model training and refinement (non-personalized)
  • Technical diagnostics and platform optimization

No confidential business or personal data is accessed or stored unless explicitly authorized by the client through contractual agreements.

3. How We Use Your Data

Your data is used for legitimate business purposes, including :-

  • Delivering requested products, demos, or technical information
  • Enabling AI-driven workflow automation within ServiceNow
  • Personalizing content, campaigns, and digital experience
  • Responding to inquiries or support requests
  • Ensuring platform performance and security compliance
  • Analyzing anonymized data for AI model accuracy and improvement

4. Legal Basis for Processing

LMTEQ.AI processes personal data under one or more of the following legal bases :-

  • Consent: When you opt in to receive communications or share your details voluntarily.
  • Contractual Necessity: When data is required to provide a requested service or product.
  • Legitimate Interest: For analytics, business improvement, and user experience enhancement.
  • Legal Obligation: When required to comply with applicable laws or regulations.

5. Data Retention and Storage

Data is retained only as long as necessary to fulfill its purpose or as mandated by law. LMTEQ.AI follows data minimization and encryption standards, ensuring personal data is securely stored within compliant cloud environments (e.g., AWS, Azure, or ServiceNow-hosted infrastructure).

6. Data Sharing and Third-Party Access

We do not sell or trade personal data. Data may be shared only with :-

  • ServiceNow (as a platform provider, under enterprise agreements)
  • Authorized LMTEQ affiliates, subsidiaries, or service providers under NDA
  • Legal or regulatory authorities when required by law

All third-party processors are vetted for data protection compliance under GDPR and DPDP standards.

7. Cookies and Tracking Technologies

LMTEQ.AI uses cookies and analytics tools to enhance website experience and measure engagement. You may choose to disable cookies through your browser settings, though some site features may not function optimally.

8. AI Data Handling & Ethics

LMTEQ.AI ensures responsible and transparent AI use by :-

  • Excluding personal or sensitive data from AI model training
  • Logging AI agent activity for audit and explainability
  • Allowing users and clients to control data flow and retention within ServiceNow

9. Your Rights

Depending on your jurisdiction, you may have the right to :-

  • Access, correct, or delete your personal data
  • Withdraw consent at any time
  • Request a copy of your data (data portability)
  • Object to certain processing activities

To exercise these rights, please contact us at .

10. International Data Transfers

Where cross-border data transfer is necessary (e.g., between India, EU, or the U.S.), LMTEQ.AI ensures compliance with applicable international transfer mechanisms such as Standard Contractual Clauses (SCCs) or Binding Corporate Rules (BCRs).

11. Security Measures

We employ multi-layered security controls, including encryption, access control, monitoring, and intrusion detection, aligned with ISO 27001 and ServiceNow’s enterprise-grade security framework.

12. Policy Updates

This Privacy Policy may be revised periodically to reflect regulatory or technological updates. The latest version will always be available at www.lmteq.ai/privacy-policy.

13. Contact Information

For questions, concerns, or complaints related to privacy or data handling, please contact :-

LMTEQ.AI Office
Email: info@lmteq.com
Address: 8720 Silverado Trail ste 3b, McKinney, TX 75070.